We act confidentially in your name and all calls are answered as they would be in your company.
We don’t receive payments directly from your customers as they won’t know of our involvement. Money will still continue to be sent to you as normal.
This is very much dictated by our clients. Some work to strict chasing mechanisms whilst some clients do not use chasing letters and purely rely on calling. From experience, it depends on the industry and the profile of the customer. Sometimes, if a regimented letter chasing system is used, customers become used to it and its effectiveness can wane. We work to our clients’ instructions and will give advice where necessary.
No we don’t. Any letters that are sent out for our clients are on their letterhead. We do manage this process for a number of clients but this is an extra charge and not included in the fixed monthly fee for credit control.
Our fees are based on average number of live debtors and the profile of the ledger. In order to give an exact quotation we would require sight of the ledger. The fees are raised at the end of the month and are payable seven days later by standing order.
We have a bespoke package that contains all of your customer data and a log of all calls, payments and disputes. Alternatively, we can remotely access your system and use your existing software.
If there is any situation that is outside of a full payment being received, we would in the first instance refer any proposal to you with our recommendations as to whether or not to accept it. If an instalment plan is agreed, we will enter this into our database and see that it is monitored to ensure adherence.
We would introduce ourselves as your credit control department. You would have one account manager here that would deal with your account and so you and your customers would only have one point of contact.
This is flexible because some of our clients only involve us when a debt becomes over 60 days old, but the vast majority use us from the moment an invoice is raised. That way, we can ensure that there is little or no delay to you receiving your payment.
Please call us on 01482 326916 or 01652 632927 or click here to request a call back.